http://www.hdbales.com/blog-1 daily 0.75 2023-03-02 https://images.squarespace-cdn.com/content/v1/54c1d889e4b0a642bb37f1fc/1475133912179-Z5KIAIQWXY2SOF7ZSN31/image-asset.png BLOG I started prototyping in Axure. This would have been a great choice if I wanted a medium fidelity, interactive prototype that I could test with users. But I quickly realized that it wasn't the best tool for my goals. I switched to Microsoft Powerpoint, so that I could work more quickly and communicate ideas in the appropriate fidelity. The prototype on the right is a stack of powerpoint slides. Some of them are sitting very close together. Section titles provide spacing between the different sections of the application. https://images.squarespace-cdn.com/content/v1/54c1d889e4b0a642bb37f1fc/1475133159688-W9GV8N967EIMOQ3VRBCP/image-asset.jpeg BLOG I started by writing out the user, problem, opportunity, a success criteria, my assumptions, and constraints. This helped me start to think about the problem space and gave me criteria for validating my design direction. https://images.squarespace-cdn.com/content/v1/54c1d889e4b0a642bb37f1fc/1475133316724-LU7GN8V6JZWZNXU7JE21/image-asset.jpeg BLOG Writing out user tasks and goals provided scope, direction, and priority. https://images.squarespace-cdn.com/content/v1/54c1d889e4b0a642bb37f1fc/1475133785045-2457NI501I7WNENRZHKL/image-asset.jpeg BLOG A high level User Flow and Sitemap helped me organize my thoughts and test the consistency of my ideas. https://images.squarespace-cdn.com/content/v1/54c1d889e4b0a642bb37f1fc/1475126528116-LLE11VYZZUVFWQ1TKBIA/Slide01.jpg BLOG https://images.squarespace-cdn.com/content/v1/54c1d889e4b0a642bb37f1fc/1475126528051-JYY63N02B4M5O5PM1JLW/Slide02.jpg BLOG https://images.squarespace-cdn.com/content/v1/54c1d889e4b0a642bb37f1fc/1475126528329-VXVUYYSTCXWQSJ3U530Z/Slide03.jpg BLOG 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https://images.squarespace-cdn.com/content/v1/54c1d889e4b0a642bb37f1fc/1475133657550-NB1BCMKII8A9SO6OD8JM/image-asset.jpeg BLOG At this point I came up with several ideas, and most of them shaped themselves into one consistent solution. On the top right, you see my Augmented Reality idea, which was a result of thinking out of the box. I didn't go that direction, but it was helpful to consider the pros and cons of a very different solution. https://images.squarespace-cdn.com/content/v1/54c1d889e4b0a642bb37f1fc/1475133267788-7R0DNPR4LBV51FAANZIO/image-asset.jpeg BLOG Thinking about what I know (and assume) about how users navigate this situation provided insight that would lead to a more useful solution. https://images.squarespace-cdn.com/content/v1/54c1d889e4b0a642bb37f1fc/1475133882159-7MXPI0SRJ5P5KFT97TZ2/image-asset.jpeg BLOG I sketched this page before switching to the computer. It is early in the user flow, but a lot of the site structure is represented in the navigation. The idea of using a digital flashcard for students is shown here, too. https://images.squarespace-cdn.com/content/v1/54c1d889e4b0a642bb37f1fc/1537415493509-06K86HH5YM5B8N2NYXR9/00000IMG_00000_BURST20170914110229_COVER.jpg BLOG Often these tables start on a whiteboard where it’s easy to write and erase, and everyone can see and contribute. https://images.squarespace-cdn.com/content/v1/54c1d889e4b0a642bb37f1fc/1537415539126-FK76K5W2OFCW3AHKJTMK/IMG_20170914_130031.jpg BLOG Here is a whiteboard from early in the development of this method. The list of questions written in blue are all the variables that the designers wanted to test. We went through to decide what options they would choose to use and explore first. https://images.squarespace-cdn.com/content/v1/54c1d889e4b0a642bb37f1fc/1537415668198-JD2KWOMS0JTRWESGXLXE/Screen+Shot+2018-08-29+at+7.59.14+PM.png BLOG This UX Process Table, blurred because the exact content is not relevant, is the finished version of image above. The column headings from left to right are Pain Points, Design Choice, Observations (Notes), Conclusion (Interpretation), Evidence, and Next Step. This particular table helped me collaborate with a designer on tools that CDK employees and auto dealers use to update the content on the auto dealer’s website. https://images.squarespace-cdn.com/content/v1/54c1d889e4b0a642bb37f1fc/1486104502153-X5PW7ZT0H38TSMZUDN8H/Slide11.jpg BLOG https://images.squarespace-cdn.com/content/v1/54c1d889e4b0a642bb37f1fc/1537416194927-56EKDQNDKY3QEVYN30HW/00000IMG_00000_BURST20170914110229_COVER.jpg BLOG http://www.hdbales.com/about-me-2 daily 0.75 2024-12-12 https://images.squarespace-cdn.com/content/v1/54c1d889e4b0a642bb37f1fc/7fc79c87-e0ca-41a4-a191-d80d7a6a3cb5/Profile+2023.jpg ABOUT - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/54c1d889e4b0a642bb37f1fc/1422674112837-I324J51C7JT4VVGNB88M/Profile.jpg ABOUT http://www.hdbales.com/resume daily 0.75 2024-12-18 http://www.hdbales.com/home daily 1.0 2024-11-01 https://images.squarespace-cdn.com/content/v1/54c1d889e4b0a642bb37f1fc/db2fbacc-0e37-4a2f-aa83-f8927d487b19/Data+repository+in+Dovetail.png HOME - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/54c1d889e4b0a642bb37f1fc/4e07aa45-8ad4-4e8c-87c3-3ed73517841e/CART+Usability+Study+Final+Report.pptx.png HOME - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/54c1d889e4b0a642bb37f1fc/7fc79c87-e0ca-41a4-a191-d80d7a6a3cb5/Profile+2023.jpg HOME Heather Torrico | UX Researcher | Find me on LinkedIn https://images.squarespace-cdn.com/content/v1/54c1d889e4b0a642bb37f1fc/92713b8d-2c50-4601-9e97-049f4d19622e/PXL_20221108_003146542.MP+%281%29.jpg HOME - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/54c1d889e4b0a642bb37f1fc/1677781400860-CKRAXUJHALTF8BONKNM9/DevOps+model+image+2.png HOME - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/54c1d889e4b0a642bb37f1fc/1730143011296-3OUBCMMZ1M6JH9DR96FF/03+Persona+Example+-++Seasoned+Owner-Operator.png HOME https://images.squarespace-cdn.com/content/v1/54c1d889e4b0a642bb37f1fc/1677780968205-720EX81J8BA1965HNSY0/Lightstep+Incident+Response+features.jpg HOME - Make it stand out Whatever it is, the way you tell your story online can make all the difference. http://www.hdbales.com/read-me-avenue daily 0.75 2025-05-09 https://images.squarespace-cdn.com/content/v1/4fd1028ee4b02be53c65dfb3/1377122138273-T4CY2P9250M4AKM3YGHZ/Brand%27s+creative+mind+%2820130821%29.jpg Read Me https://images.squarespace-cdn.com/content/v1/4fd1028ee4b02be53c65dfb3/1377122430471-3N5PIOOQ8YDNX5VOP807/CRAINE%26JONSON+%2820130821%29.jpg Read Me https://images.squarespace-cdn.com/content/v1/4fd1028ee4b02be53c65dfb3/1377122107913-PW08QOSWT7TOGMPCJLIF/HELLO+ZSO+%2820130821%29.jpg Read Me